Processing Time

• All orders are processed within 1-2 business days (excluding weekends and holidays).
• Once shipped, you will receive a confirmation email with tracking details.

Shipping Methods & Rates

• Standard Shipping: £4.99 (Estimated delivery within 3-7 business days)
• Next Day Shipping: £5.99 (Orders placed before [cutoff time] will be delivered the next business day)

At Households Direct, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.

Returns Policy

• Items can be returned within 30 days of delivery.
• To be eligible for a return, items must be unused, in their original packaging, and in resellable condition.
• Proof of purchase (order confirmation or receipt) is required for all returns.
• Certain items, such as perishable goods, personal care products, and custom-made items, are non-returnable for hygiene and safety reasons.

How to Initiate a Return

1. Contact our support team at [your support email] with your order details.
2. We will provide return instructions, including the return address.
3. Once we receive and inspect the item, a refund will be processed to your original payment method within 5-7 business days.

Exchanges

• If you received a defective or incorrect item, we will replace it at no additional cost.
• Exchanges are subject to product availability. If the item is unavailable, a full refund will be issued.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
• We recommend using a trackable shipping service, as we are not responsible for lost returns.

Refund Processing Time

• Once your return is approved, refunds will be issued within 5-7 business days to the original payment method.
• Depending on your bank, it may take additional time for the refund to reflect in your account.

For any return or exchange inquiries, feel free to contact us at [your support email]. We’re here to help!

Collections

• Diy
• Pet
• Cleaning
• Grocery
• Personal Care

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